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| - I've been to the Ossington location and really liked the service and the food there. So we thought that this location shouldn't be any different. Unfortunately for us, it failed to meet our expectations.
We decided to come in on a Tuesday night to grab something to go as we knew that the restaurant was closing at 10pm. We got there at 9:40pm. The lady the greeted us was quick to point out that the restaurant is closing soon and that we couldn't dine in. WTH? What happened to "Hi guys, just to let you know that we'll be closing at ten so we wouldn't be able to seat you at this time, but you're more than welcome to order takeout"??? Then to top it off, she made a point to say sorry the to the kitchen staff right in front of us as if they're allergic to money and we were a nuisance. We came to patronize your business, the business that employs you and puts food on your table, we should not be treated as if we were some inconvenience to you. Bad customer service. -1 star
We ordered an order of empanadas, Cubano sandwich and a short rib. When we got the bill, we noticed that there was a "takeout fee" of 5% of the bill. Again, WTF??? I already dislike the social pressures of tipping as it is but to now make it mandatory especially when it was takeout where the wait staff did not have to do anything but take the order was just utterly ridiculous. -1 star
When we got home, I was excited to get to the empanadas, plural, or so I thought. I opened the container and there was one measly moderately sized empanada there. I paid $8 for one empanada!!! Again...WT F-ing F???! Let me write that again, one moderately sized empanada for $8. Not two empanadas. Not one large empanada. One moderately sized empanada for $8. To top it off, it tasted bland. I could buy these things at Kensington market for much cheaper and a hell of a lot more flavourful. -1 star.
On the upside, the sandwich and the short ribs were done very well and we enjoyed them. The rest of the negative stuff still left a bad taste in our mouths where we were unable to really appreciate the positives.
Maybe I'll try visiting the Ossington location at some point again, assuming of course that that location is somewhat still the same from the last time I went there. But I don't think I'll be coming to this location again nor would I recommend this location to anyone else at this point. 2 stars.
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