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| - Maybe had we gone another time we would have had a better experience, but our first time to this restaurant left me with a pretty bad impression.
Since we had never been to Krayvings before, we were a little bit confused upon entering. It wasn't entirely clear whether we were supposed to seat ourselves and order from the tablets on the table, or to order up at the counter. There were only 2 other people dining at the time, so I tried to make eye contact with a staff member, to no avail; no one greeted us at all, actually. My husband and I decided to seat ourselves, and ultimately I walked up to the counter and asked for help. A staff member came to our table and explained the tablet situation. I also grabbed a paper menu because I thought it would be easier to look through. It didn't take me long to realize that although very similar, the paper menu and the tablet did not reflect all of the same items. So we wound up using both to choose our dishes, and used the tablet to place our order.
About 10 minutes later, our food was brought out. My husband had swapped a side salad for sweet potato hash on the tablet, but the side salad was brought out instead. He reminded the food runner, and she did bring out the correct dish.
The food was fine, but severely overpriced. We ate just about everything on our plates since soup, salad and a sandwich cost $35. We sat for a bit after we finished eating, and when no one came by to bus our table (again, we weren't sure of the protocol), we located a trash can and decided that we'd clean it up ourselves. I picked up the stack of plates and bowls, and almost immediately upon standing, what was left in the tomato soup bowl went crashing to the floor sending tomato soup splattering everywhere. I immediately got on my hands and knees and began sopping it up with napkins. My husband grabbed another bunch while I did my best to clean the mess off of the floor, the adjacent table and myself. Meanwhile, multiple members of the staff literally walked around me while I cleaned the floor. Not one person offered help; not one person grabbed a mop; not one person said a word. So there I knelt, in the middle of this restaurant, sopping tomato soup off the floor with dozens of paper napkins while the staff completely ignored me and the entire situation. It was all actually quite embarrassing.
Once I'd finished cleaning the floor (to the best of my ability using only napkins), we got in line to pay. We stood there for over 8 minutes, and all the while, not one person addressed the now sticky mess of remnant tomato soup on the floor. We got to the register and the cashier gave us our total. When we asked about the chocolate chip cookies that we never received (but were still on our bill), she told us that she didn't have any. After a very awkward pause, she asked us if we'd like her to remove them from our bill. Well, we certainly didn't want to pay for an item that they didn't even have in stock! Finally, after I'd signed my receipt, I kindly reminded the cashier that there was a spill that should probably be addressed. At which point, she points to me and hollers across the restaurant "They had a spill! Can you mop it up?!" to one of the staff members that carefully stepped around me while I was cleaning the floor earlier. I'm pretty sure he already knew about it, though. Needless to say, we're in no hurry to visit again.
TL;DR Fair, but overpriced food and terrible service.
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