You know what's not cool? When you suddenly can't gear down. Or when you pop your tire en route to a party. Both of these things happened this summer, and it was Duke's to the rescue for the both of them.
Quick service and turnaround; I was able to have my tire's inner tube replaced the day I brought it in and even schedule a full tune up within 2 days of calling. I've always been greeted kindly and helped immediately and their work has been consistently awesome. Their prices are pretty reasonable, as well: less than other shops I've brought my little yellow bike to for both parts and labour.