Sha (pronounced Shea/Shay) is a goddess! I came in with hair I hadn't had cut in a year and came out with a beautiful cut and color. She convinced me to go with more dramatic layers, and I was nervous, but she was totally right. My hair came out slightly less red than I would've liked, and she pointed it out to me and asked me to come back the next day for a bit more color to make it more vibrant at no charge to me. Sha is one of the owners and is very legit. I've never been particularly loyal to a hair-stylist, but I think I've found one to stick with.