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| - Today I took my family to Main Event in Tempe AZ for the first time. I have booked corporate events at this locaiton but have never attended an event before. We arrived and it looked like it was busy, but not horribly crowded. When we got to the cashier we asked to take advantage of the Funbination promotion - I asked how long of a wait it would be, the cashier said 20 minutes to bowl. At the time this didn't seem bad so we paid for two adults and two children plus shoes. We then bought $50 worth on a funcard and played some games while we were waiting. Well, twenty turned into 45 and finally our buzzer went off, we snagged shoes and followed Victor to our lane. We began bowling and after what we thought was our first round, the waitress comes and brings us our ticket to cash out. At this time, I asked to leave it open as we were going to order more food - she then shares that we have to leave our lane and get put on a wait list to boaw again...WHAT???
My husband and i look at each other clearly confused - this is supposed to be unlimited. I question the waitress and she offers to let me speak with a supervisor as I shared that I was unhappy and wanted my money back as this wasn't wait I had paid for and no one shared this would be the process. I had a one year old with me and if we would have been aware that we would have to wait to bowl a second round then we wouldn't have stayed. - I wanted to be able to bowl consecutive games with my family - not wait around and relocate. This was the first we heard of this stipulation to the unlimited options and we were expecting a manger to be apologetic and caring...instead I got Jason - who was rude and unapologetic and who began telling me that all the employees share this informaiton and he "knows we were told". (pretty much accusing me of lying.)
At this point i am incredulous at his demeanor and how rude he was - (Consequently, I also responded in kind with very terse words and comments for Jason on his behavior - which he clearly did not want to own as he felt he didn't need any feedback. - trust me he does.)
He was so self-satisfied and smug with his certainty that he was right. He actually said he was, "99.99% positive and it would be a miracle if we weren't told we wouldn't be able to play consecutive games" he wouldn't even listen to my complaint of not being told - and my ask for my money back as I clearly did not get what I had paid for as this aspect of the day wasn't explained. He was such a jerk about the entire thing I asked to speak with someone else and he said there was no one else in the building for me to speak with - I asked for his name and information and he gave me the information for his GM (who I am also emailing over this issue.)
All in, we spent over $150 at this establishment and sadly, I will never be back to this location and am writing about this experience so others know not to visit this store as clearly there is no care for the customer.
Reading the other reviews it appears that many feel the same way and it also looks like a few have encountered Jason, the uncaring manager and walked away feeling the same way as I. Ripped off and upset.
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