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  • First bill I ever got was for $10 millions dollars, its not a joke. I have a small business that surely did not use that much electricity. I called customer service 3 times to fix this, everyone there is an idiot. So I took the bill to the main office downtown phoenix. Was told by security that I cannot make a payment there, I laughed so hard I cried. I showed them the bill and said I need to speak to someone to clear this matter up and not leaving until I do. Finally a woman called down from her office but would not come down personally and said the problem will be fixed asap. So the next bill came, and now I have a 10 million dollar credit! If I was single, no kids no responsibilities, I would be in Aruba right now! But NO, I took it back down there and showed it to security again. I had about 6 APS employees come and look at bill and laugh or shake their heads but no help. I finally got a hold of Joanne Rodriguez (using name this time), same lady I spoke to before who said she would fix problem and told her about new problem, she again would not come down to lobby and again, said it would be fixed. Well I finally got a bill that was right after 4 attempts. But now I am trying to login to my account and it wont let me because it says the account does not exist, so I put in address of where service is, and again, I DON'T EXIST!!!!! No problem, FREE ELECTRICITY!!!
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