I booked my reservation with this location and I will never use them again. I called the store at 9:00 am I spoke to Tim. I asked when a driver would be able to pick me up to get my car rental. ( I called and they offered this to me when I made my initial booking).
Tim told me that he did not have a driver and I would have to find a way to this location. I told him that I was renting a car because I didn't have a vehicle to get to him, hence the "rental car".
He suggested I call another location to see what they could do.
I called another location and they were very pleasent and said they would call Tim and have a driver pick me up. They even asked what time I would like to be picked up.
I told them 11:00 am would be fine.
I called Tim around 11:10am and asked when I could expect the driver. He stated that the driver was cleaning my car and would be at my home in about 20 minutes.
Tim called me back 15 minutes later and said that I lived too far away and his driver could not make it to my home and back to the office by 12:00 which is closing time for Tim.
I asked him " so i am SOL for a car?" he replied if you can make it down here by noon i will have a car for you.
I mentioned to him once again that I am renting a car, because I do not have my car.
Needless to say, i went somewhere else and rented a car.
I will not use this location ever again.
I didn't want to leave any stars for this place.