Give this place a chance. If you're expecting a huge luxurious and spacious spa... this isn't for you. If you're looking for a reasonably priced spa to get an EXCELLENT massage and facial, then you'll be completely satisfied. This is a nice, cozy and older resort but very accommodating. I was going to buy a groupon, but after calling to see if they had appointments on the day I wanted, they gave me a MUCH better deal than I would have gotten with the groupon. Jane helped me pick a spa package that suited my needs for the day. I ended up SAVING money by calling ahead. The facility is clean and friendly. It doesn't have the bells and whistles of a luxurious resort, but the services my GF and I received, were pretty awesome. We would definitely go back again. The massage I got was by FAR, the best I've had since I moved to Phoenix last year. My GF and I will be spa hopping over the next few months, but if we're strapped for cash and want to relax, we will DEF go back to Running Water Spa.