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| - Air Canada is kind of like Tim Hortons in that it, too, is a 'Canadian' classic with questionable quality. They charge $25 for checking 1 bag across North American flights. I've taken many flights with them, 80% of which have been delayed 10-30 minutes regardless of route.
The service is always atrocious. The crew is often rude, self-important and it seems like they just don't care about the reputation of the Air Canada brand, yet they are absurdly often pitted against WestJet* who truly set the standard for Canadian airline excellence. I'm no agist but it's often the older workers who are the most poorly behaved.
The food and drink service is abyssmal. Ask for sparkling water? Get warm club soda. Lunch is a sandwich in a cardboard box. Lufthansa's regional economy class fares far better than a trans-atlantic business class experience.
For a non-discount airline, they make JetBlue look like Singapore Airlines. In the past year, I've noticed that there is always something not functioning on each of the planes, whether it's the A/V unit on a passenger's seat or an out-of-order washroom. When pointed out to the crew, all I've seen passengers get is a shrug.
Kudos for often being the cheapest option in Canada, but alas, that's not saying much.
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*WestJet also has a better cancellation agreement and treat pets with love. Seriously.
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