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  • Working in the dental field for the past 20 yrs...I was not satisfied with the first AND LAST visit. I called to make an appointment for my mother and verified that the insurance was accepted. Once I arrived, the front desk staff appeared uninterested and told us that they did not accept the insurance :( After discussing this matter a bit more...They agreed to accomplish an exam and x- Rays and we were told there's nothing more they can do because of the insurance. I attempted to call the Patient Advocate/Customer Care Rep listed in the waiting area and it was simply a voicemail-That's how they do business? The office is huge and only 1 young dentist works there. I find the "Corporate Dental World" is disconnected, poorly managed and poorly paid. Private Practice is the ONLY way to go. At Western Dental there is no accountability and I doubt the AAAHC has good things to say about that organization as well.
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