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| - Let me start by saying that I love my new Nissan Frontier. I did A LOT of research before I ever test drove anything, and I had it narrowed down to a Frontier and a Toyota. Nissan was offering a 0% for 3 years financing deal which essentially swayed me over to Nissan in the end. Now let's talk about the dealership experience:
I originally found Auto Nation Las Vegas via TrueCar. That website told me that Auto Nation LV had a brand new Nissan Frontier in white (which was the color I wanted) and so I emailed Auto Nation LV and made a reservation to come by the dealership to test drive that particular vehicle. When I arrived at the dealership, the person that I had been emailing turned me over to his sales partner. That person, Rico, took my wife and I onto the lot to test drive a new Nissan. Once we did the test drive, we sat down to discuss price.
To be honest, the negotiation process was not that bad. This was my first new car purchase, but my wife had purchased new cars before and she was rather impressed with how "painless" the procedure was. It only took a couple of "back and forths" to cement the deal that we knew we wanted before we ever walked in the dealership. (That being the 0% financing for 3 years deal as we had $17,000 in cash to put as down payment on the truck.)
We signed an agreement but we were told the actual paperwork would have to wait until the truck we wanted (the WHITE ONE) was transferred from a dealership a few hours away. (This is the point where I have my objection with the TrueCar website. There was not a white Nissan Frontier available as was reported.)
However, Auto Nation LV told us on Friday April 25, 2014 that it would be "a few days" until our truck would be delivered; Wednesday April 30th at the latest. So we gave them our $17,000 cash down payment, signed an agreement and left.
Fast forward... Tues. April 29th. My wife called to find out the status of our truck as we had not received a phone call from anyone yet. My wife first called at 10:00 a.m. that day. She left two messages for Rico and one for Jason the general sales manager. Neither returned her call. Rico finally returned her call at 7:00 p.m. that night to say that the truck was on it's way but did not give a time frame as to when it would be delivered.
I went in the evening of April 30th to sign the final papers because otherwise I would not have been able to get the 0% financing deal. I was assured that night that the truck would be delivered that following night, Thursday, by the latest.
I did not get a phone call at all Thursday or Friday and so I called myself and spoke to Daniel (the original salesperson) on Friday late afternoon. I told him that this was not acceptable. He agreed and said that he would speak to Jason and try to come to a resolution. Jason called me and we agreed upon a $600 credit for running boards for my truck. At this point I agreed to that compensation and felt that was reasonable for the amount of time and hassle that I had to put up with. (It is important to note, that my truck was being shipped from dealership only 4 hours away, in Arizona.)
Fast forward once again... I spoke to Daniel and he guaranteed that the truck would be delivered by Tuesday May 6th. Which it wasn't. Jason assured me a phone call, even if the truck was delivered late at night. He never called. (I also want to note that Jason has TERRIBLE customer service. He walked up to my wife while I wasn't there and called her "sweetheart." Completely inappropriate.)
Daniel finally called me on May 7th to say that my truck had arrived. This was the 3rd time that I had been "guaranteed" that my truck would be delivered on a specific day. However my wife and I were leaving on vacation that night, which I had made clear to him previously. I would not, at this point, be able to take delivery of the truck until I returned.
Bottom line: I bought the truck on April 25th; gave a $17,000 cash down payment; and could not receive my truck until May 7th (except I really didn't get it until May 15th as that was the day I was back from being out of town.) It took 12 DAYS TO MOVE A TRUCK FROM 4 HOURS AWAY.
The dealership kept telling me it was the shipper's fault. I feel this is unacceptable. It is the dealer's responsibility in my mind to get the vehicle to their customer within the time frame THEY promise.
In the future, I will only buy from a dealership that has the exact vehicle I want on the lot, due to this terrible experience. AND I will never buy another vehicle from Auto Nation LV on Sahara.
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