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  • I've come to this specific store on numerous occasions. Each visit there are long lines. I would suggest only going if you have the time to wait. If you notice each employee works hands on with each customer making sure everyone leaves the store happy. At least from what I've noticed. Sure I have thought that the staff was taking way too long with everyone ahead of me. That was until I was getting help and the clerk talked me and walked me through everything so that there was no confusion. She was polite to my mother and made sure she understood what was happening. That is the reason for the long waits. I can appreciate that because waiting now only means to me when my turn comes I will have any and every question answered. Are there days they seem understaffed, yes but the still maintain each customer get 100% attention and that's the reason for the long wait (in my opinion). The manager forgive me I forget his name either Eric/Jesse, he was Hispanic came over to make sure my mother and I understood every thing we got ourselves involved in. So while I could say AT&T should employ more staff just to keep the wait times below an hour would help a lot. Over all I like coming to this store. Some of the staff no me by name and are patient with me because I'm slow when it comes to this. I think with the management in a year this will be the #1 AT&T spot to go.
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