Lunch from Hell. A colleague of mine and I decided to have lunch there yesterday. It was dead. They seated us. After about 15 minutes and no one taking an order, I started looking around and caught the girl's eye who sat us. She asked if anyone had been to our table yet. She immediately got someone to take our order. When our waitress came back with our drinks and appetizer, she then proceeded to dump the entire tray in my lap! After I cleaned myself up, she moved us to another table. She replaced our drinks and brought out another appetizer. When I flipped that napkins over that she brought with our app, I see tomato sauce smudges on them. The entrees arrived without risk to life and limb. when she brought the bill (yes, she gave us a bill), she mentioned that she took the appetizer off the bill.
I never saw a manager. The entire meal should have been taken care of. This has to be the worst restaurant experience I've had in the entire Madison area.