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| - I went with my fiancé's family on a Tuesday night. The atmosphere was great, and our waitress was wonderful. She checked back on us several times throughout the time, and when our party showed up in waves, she was on top of getting us new drink orders and making sure that we had enough water. Props to the bar staff. The employee clearing away our glasses was also great -- we actually had an accident where a member of our party dropped a glass of beer, and the staff cleaned it up immediately and, without even asking, handed him a new glass. Drinks are tasty and reasonably priced. The bar staff get 5/5 stars and generous tips.
The reason why I'm giving two stars total is to express my disappointment in the performers. I sent up three requests, along with tips in increments of $5, none of which were fulfilled. I feel very gouged in terms of tipping, and I wonder if there could be an improvement in the tipping system?
I was originally very excited about this place and had requests lined up in my head. The concept of Low Key is great. The performers are talented and have great humor, but as they pulled up my requests on stage, they scoffed and refused to play them. If I had not tipped, I would completely understand their inclination to not fulfill my request, but I feel like $5 is worth three minutes of music.
I am of the belief that the concept of tipping should be based on services provided and my satisfaction of the services. This is not how Low Key manages its tipping system. I'd be a much happier customer if tips weren't expected per request, and there was a tip jar that I could take advantage of before I leave the bar. That way, I could tip accordingly, based on my experience and satisfaction.
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