I have no other ranges to compare this to but my experience for the pro shop and range has been decent. Pro shop is priced a tad bit above your chain retail stores BUT you get deals such as a free basic handling class that includes shooting time and a 30 day range pass. I thought the staff I dealt with was courteous and went above and beyond to answer all questions I had (and talk to my very talkative grandfather too!) now...on to the range! If it's winter, and you're cold natured, dress warm!! It's freezing when it's cold! Lanes are OK and there are fees if you bring your own ammo but it's all laid out on the website. Everyone I dealt with working on the range side was good too. Now, could things be better on all sides and aspects? Yes. But average for me.