I felt compelled to write a review. Hoping management sees it. I notice this location is emptier than other Black Bear Diners.
So... food is good as expected. Food is always on point at Black Bear.
Our waiter, Brandon, was very good, attentive, etc.
However... we had two instances where we interacted with a woman named Andrea (it was on her name tag)... and they were very negative.
Her attitude was so negative I'm not sure we want to go back. She was behind the counter when we first walked in and sort of scowled at us instead of being welcoming.
Later, there was a slight error on my mom's order (they put gravy on her turkey sandwich when she had asked her not to)... no big deal, but Andrea was the one who brought it out... when the error was brought up no, "sorry"... just a nasty look and an "oh, we'll fix that."
(Brandon brought the new turkey and apologized profusely).
So... we'll probably keep coming... but with so many good places to eat here in Vegas it's a tough sell until they get rid of nasty wet blankets like this Andrea lady.