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  • Shop at any of the other dozen music stores in Toronto. Or better, just shop online. Unfortunately Steve's hasn't changed much over the years. Too many of their staff are caught up in the bratty, rock-star attitude to deign to actually give good, humble customer service. One of the guitar techs couldn't have been any less interested in helping me with my guitar setup, and when I went back to get him the 'receptionist' for the repair section refused to get him, saying he was 'way too busy to talk to me.' I was then forced to relay what I needed to talk to him about through the receptionist. It strikes me that, given that just 3 minutes before I was talking to the guitar tech and he was completely uninterested in helping me at all, choosing instead to look at the ground when I spoke and generally act like a spoiled 14 year old, he was basically avoiding me entirely. Oh, and that's all after another guitar tech was so 'turned off' by one of my technical questions about setting up my guitar that he simply looked at me, made a sour face, and walked away. He's just so busy and important, right? Sure is a tough job. Called, complained to the manager. Got a very good response and I appreciate that. But I won't be back. Buy your gear online. This place doesn't deserve to be in business, and we have a responsibility to put them out of business. So shop elsewhere and show them with your money. Heck, maybe then the cadre of amateur rock stars they have working there would have more time to play on the big arena tours they're obviously so surly about missing. After all, they've spent all their hard earned money on the clothes and toques to look the part. Right, dudes?
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