Well.... our visit started with a ten minute wait to be acknowledged, and it went downhill from there. I complained about being ignored. The nice manager apologized and asked us to stay as we were walking out. I wish we had left. Our food arrived quickly. The manager seemed eager to make up for being overlooked. But... I got a big, gross hair cooked into my eggs that I noticed when I was almost done. I felt like puking. I really don't understand how people rave about the waffles either. My son's was no better than an eggo waffle. I can do that at home, without the hair. I'll never go back. Nice manager... but horrible service. The employees were so busy chatting and visiting and whatever they were doing, they didn't notice us sit down or assumed someone else had us. Pretty crappy.