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  • Zero Stars if I could. 10 Days after shipping, my order was held at a post office but the tracking number did not specify which of the post offices in my zip code was holding the package. When I called Frank & Oak they told me to "visit the nearest one." I live in Los Angeles. We have lots of post offices. The only solution they offered was to file a claim. The never offered a credit, nor a discount and refused to cancel the order and resend another hat. They only agreed to a refund and if the hat ever did arrive they would charge my card for the full amount even though it was already 7 days after the expected arrival date. Spoke to three different people at the company and will never order from here again. Here is the online chat transcript: Frank and Oak Tue, 11/29/16 04:09:43 pm America/Los_Angeles Hello, how may I help you?/Bonjour, comment puis-je vous aider ? Michael 04:09:47 pm Hello Unfortunately, I have not received my order 04:10:00 pm Frank and Oak 04:10:03 pm Hi Michael! Michael 04:10:09 pm The order number is 400809576 Frank and Oak 04:10:14 pm Thank you! I will look at it one moment! Michael 04:10:31 pm thank you Frank and Oak 04:12:38 pm Thabk you for teh wait! the* Your order is currently in LA post office. 04:14:42 pm the location is LOS ANGELES, CA 90024 Michael 04:15:10 pm is there an address? Is this item being delivered to my house? Frank and Oak 04:15:37 pm Not on the tracking link. But yes it should. USPS say held up in post office 04:16:08 pm Michael 04:16:29 pm How do I receive the ordered item? Frank and Oak 04:17:27 pm Ok! Sorry about the confusion I was trying to understand the update from USPS So is say it is held in post office, So i would recommend to go to your post office because it might be there. 04:18:37 pm Just in case the tracking number is : https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= 04:19:05 pm if it is not there contact us back so we can write a claim to USPS! 04:20:21 pm Michael 04:21:39 pm there are multiple post offices in that zip code how do i know which one to go to Frank and Oak 04:22:02 pm I would just go to the one nearest to your place. Michael 04:22:11 pm is there someone else I can speak with please? Los Angeles is a big city and I am not going to visit multiple post offices to track my own order that is ridiculous Frank and Oak 04:23:02 pm Unfortunately you can only speak to me for the moment. I understand you situation. i am not suggesting to visit all the post office. Michael 04:24:48 pm Please cancel my order and refund my money I would also expect a store credit for in the same amount 04:25:10 pm Frank and Oak 04:26:58 pm I am sorry about this situation Michael! The package is still going to be delivered if I refer to USPS notification. Michael 04:28:04 pm Can I have the phone number to your customer service department please? Frank and Oak 04:28:06 pm The only thing is the tracking number says it is in the post office, so I still recommend to go see at t he nearest post office from your home to see if it is there. The phone number for here is 1-855-376-5625 I can see you are talking on the phone with my colleague. I am sorry about your situation! I will let him help you through. Thank you for reaching out to us via Live Chat. Have a great day!
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