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| - I had my daughter's birthday party here, and I was very impressed with the booking and they did set up all of the items for the party and did a great job with this (party room looked great), my issue was with the end of the party. I booked the party from 2-4pm. The morning of the party I received a text message stating that I needed to be out of the party room by 4, as they had another party to set up for. In my mind I thought, no big deal, as the party ended at 4 and it would only take a few mins to gather my things and load up my car and leave. When I got there to set up, the man who was there (not sure of his name, but I think he was the owner) told me that I needed to be out of the back room by 4 and I said, but my party goes until 4 and he told me I had the play area until 4, and I said that I would not be cleaning up during my daughter's party and he rudely said I will need to be out of there by 4. I said with my family's help I should be done by 4:10ish. Again, he said I needed to be out of the room at 4. I pad $325 for 2 hours, and now the day of the party, I am being told that I have to clean up during these 2 hours, so unprofessional. You should not be booking your party's so close together, I booked this party 4 months in advance!
So at 3:45, my family and myself are trying to clean up when I still had a bunch of guests there! My grandfather was sitting in a chair as he was not feeling well and the owner told him he needed to move as they had to set up for another party. Really, you did not figure people would need 10-15 mins to clean up and load up gifts?
I will say they did a great job at set up, and I thought everything was great until this, I feel like this ruined the party for me, as I was stressed about making sure everything packed up and out. We were out of the room by 4:08. To expect to have to clean up during your time that you paid is just awful. I loved Kids Kingdom before this, and I loved taking my kids, but I was so upset by their attitude and how they felt like this was acceptable! So sad and poor planning on their end. I was even going to do my son's party there, until this! Beware about this when booking a party!
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