This will be my first segmented review because parts of this restaurant just didn't jive with each other. To frame this review properly, I will note that we visited Big View on a Sunday at around 7:45am (well before the breakfast rush).
Service: 5 stars for Julie our supercharged waitress from Chicago. She was friendly & inviting from the very first moment. Despite being given tables in a haphazard manner, scattered throughout the diner, she was still on top of things while making sure we had a good time. Hands down she was one of the best parts of the entire experience.
Food: 2 stars. I wanted to give them more because the grub is damn tasty, but the kitchen screwed up on my order in such a basic way that it was obvious laziness. I had a breakfast quesadilla with chorizo & chipotle mole sauce in it. Guess which two ingredients were missing. Exactly. They fixed it, but it was a schoolboy error to begin with & not acceptable when we were eating long before the breakfast rush.
Atmosphere: 1 star. Other than our awesome waitress the rest of the place gave us the cold shoulder. I don't know if it was because we weren't regulars or because we were only 2 people at the big round corner booth, but the stink-eye was hurled in our direction when we weren't otherwise being blatantly ignored.
What really pissed me off was the manager guy (pink button-down shirt & glasses) who walked around greeting regulars & refilling coffee skipped us TWICE even though our cups were empty. How do you make new "regulars" if you treat first-timers so shabbily?
In spite of all this I would give them another chance. The menu has a great variety and the food, when correctly made, was great. Also, their baked items are rock solid. I just know what to expect now and will be appropriately guarded next time I go. Also, if Julie's not in then I'll hit somewhere else