I was excited to see that there was a location near my home but after visiting it... Not anymore. Ordered 1 reg coffee and 1 mocha. Girl behind us ordered 1 reg coffee. She got hers first. Wouldn't our order be made first? Guess not. Walking out, my friend accidentally spilled his coffee everywhere inside the restaurant. He didn't even get to put his straw in it. They wouldn't comp us a new drink even though he didn't get to drink it. He ended up buying a new one. Almost $4 for a whole new drink and it costs you probably less than 50c to make. I get that it's your store policy or whatever but it's bad customer service. And it makes you look cheap. Greedy and unsympathetic management.