If I could give 10 stars I would! This hotel went above and beyond when my Uncle fell ill and had to be hospitalized while visiting Charlotte. They used their London Cab to come and pick us up at the hospital even though it was out of their cab range. They also gave me a discounted rate on another room so I could stay in Charlotte and take care of my Uncle. Now on to the hotel itself, it is gorgeous! The rooms are spacious and so quiet. I didn't hear a peep from any of my neighbors in the two different rooms I stayed in. The complimentary breakfast is on point! Look no further if you are looking for a place in Charlotte that will make you feel like you are part of their family.