My A/C died a few weeks ago. My home warranty company has refused to replace my unit or give me any cash out on my old unit (see my review of Platinum Home Warranty). In a bind, I contacted several companies for quotes. Jerry was the first to contact me! I knew I liked him the moment we spoke. He asked the questions he needed about my condo and made his recommendations. He is very personable and understanding. He lays all the cards out on the table and tells you the facts. He isn't the "Used Car Salesman" type. He doesn't push you or try to oversell you. He even encouraged me to talk to other companies and see what they had to say and get their quotes. That told me volumes about his character.
Jerry and Freddie came out to my condo this afternoon to give me an in person quote. They checked out my old unit and listed what all work would have to be done. I did have two other companies out a few days ago. Jerry told me exactly what they told me. All three companies have pretty close the same quote and all three recommended a Trane. Jerry did talk me about a Bryant model that was about $1000 less. The other two companies only recommended a specific model of Trane. No other choices. Jerry took the time to explain his three models that he recommended (two of them being a Trane), how they differed, and what to expect from each of them in performance, cool air, their longevity (wear and tear), and maintenance.
Though this honestly had nothing to do with choosing Cooling For Less for my new Trane 3 ton heat pump, he was $200 less than the lowest offer for a similar Trane model from one of the other estimates. I have nothing against the two other companies. Both are highly recommended on Yelp, and I can understand why. All I can say is that Jerry and Freddy gave me the feeling that these were two gentlemen I could trust and I feel if I should ever need to have them come out to do any repairs in the next 10 years on this unit, they will take good care of me.