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  • It's extremely disappointing to find out that your Las Vegas locations NEVER have enough mild chicken to complete an 8 piece family meal. We have been to three locations so far and each time we've tried to order an 8 piece meal and EACH TIME your stores have told us they don't have enough mild chicken and that I would need to wait 12-15 mins. It doesn't matter what time of the day I go, your stores always tell me they don't have enough chicken! My most recent visit was to your S. Rainbow location (store# 10732), we placed our order via drive thru with a female team member. We told her we wanted the 8 pc family meal and she gave us our total and told us to drive up. I was so relieved when she didn't say they ran out of chicken. So, we drive up and wait about 2-3 mins when a male employee came to the window to deliver the news, "we don't have enough mild chicken to complete the 8pc but I can throw in some spicy chicken. If I wanted spicy I would have ordered spicy! I wish I had the male employee's name, but the 'Employee Name' noted on my receipt states "Order Taker". At this point, I'm extremely annoyed that we were not advised of this BEFORE we placed our order. We were going to cancel it, then your male employee told us he would throw in some pies and a drink while we wait. I was still hesitant because PIES doesnt change the fact you had us waiting in the drive thru just to tell us the SAME THING EVERY SINGLE TIME WE TRY TO ORDER FROM YOUR STORE.... "WE DONT HAVE ENOUGH MILD CHICKEN!" Why offer a drive thru when you have to park and wait for your food every time? Is this your definition of fast food? We agree to wait because your male employee also stated it wouldn't take the whole 15 mins. So, we wait and then he finally walks out with our order. As we're driving away... I check the bag and Surprise, Surprise... NO PIES were found! So, now your employees are resorting to LYING in order for your customers to agree to wait? Is this the type of customer service your company allows your employees to provide....Lying? Why don't you teach your employees to provide the TRUTH? Don't offer something that you're actually not going to give. Instead of diffusing the situation, all your employee did was fuel my anger and resentment towards my overall experience with Popeyes. I definitely won't be visiting another Popeyes location any time soon and I will ensure that my family and friends do the same thing! This is the worst customer service you can provide to ANYONE. For a company that mainly sells chicken, you NEVER cook enough of it!
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