I used to love coming here but the sales in cosmetics and 2nd and 3rd floor clothing is shockingly lazy and rude. It sort of came for an end to me when I purchased a lipstick and upon arriving at home, realized I had been given the wrong color - so I had to return BACK the next day - total waste of time to return it - well, when I arrived, the clerk gave me a hard time because there was a rip in the packaging (this was the way I had bought it!!!) and she proceeded to lecture me how I should ALWAYS check my purchases before leaving a store. Wtf? How rude. How about it's your job when you are selling an already over priced lipstick at 45$ to make sure it's the goddamn right color. -- This was btw at he Bobbi Brown counter - and I never buy my Bobbi Brown stuff from Holts because every single time, no fail, they are so rude - now I just got to Sephora or the Bay. I've had it.