Went here today with my boyfriend because we had a gala to go to and his beard looked like he'd been living in the wild for some time. We had a 2:30 appointment but we showed up at 1:45 and they got us in early. The service was great and the price was fair. Make sure you plan for it to take a little longer than other places though because they don't skimp on any of he parts including the hot towel.