| rev:text
| - Sadly, this is one of the worst dining experiences I've had in recent memory. This was the second try at RuRu's, the first coming shortly after opening. While the first experience was just "ok", I figured it was just new place kinks. Unfortunately, if anything, things have gone downhill.
It was a busy night, assuming because it was National Margarita day. We were told there'd be a wait, but it ended up being a brief one. The hostess took my cell phone # to text when the table was available. Great idea, but not particularly helpful since AT&T service doesn't exist in the restaurant. While we waited, we got drinks at the bar. The only redeeming aspect of this visit was that the margaritas were very good and hand shaken. But, the bartender soured those by just tossing the processed check back at us, rather than saying thank you, or actually handing it back.
Once we were seated, things continued to head south. It took over 10 minutes to even be acknowledged. We ordered an app and another drink to start. The waiter forgot both and the kitchen manager (who appeared to be the only hard working person there that night) brought it out to us. The writer was reminded of the drink and eventually brought it over. We were never offered waters and had to ask for silverware. The chorizo queso was both greasy and watery. After about 20 minutes, it thickened up some.
We then ordered the main part of dinner, a sampling of tacos. The kitchen manager brought out the tacos, again, after a fair amount of delay. The waiter must have forgotten to place the order for beans, so the kitchen manager had to go back and bring that out, too. The tacos were fine, but the tortillas definitely felt store bought; far below the quality of Paco's, Bakersfield, Cabo, Three Amigos or any other Mexican place in town.
The waiter never came back to check on us. He seemed to be out of it...not overwhelmed, just completely checked out. I had to shout at the person who appeared to be a manager, partly due to volume, partly because instead of checking on tables or servers, he was just walking around texting on his phone or pouring himself a Coke from the bar (all easily seen from the table we were at). I asked if he was the manager, and he said "yes." I told him I'd like our check, he said "ok" and turned around to go get it. He never asked us if everything was ok (hint: if I have to shout at you to get our check - things are not going well) and had the waiter bring the bill.
We paid and left, amazed that a place with such poor service could survive with as much taco competition as there is in south Charlotte. My guess is the patio. The photos probably speak more than my review. Such a shame, this place has so much potential.
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