I see that there are two old negative reviews on here and because I loved loved loved this place I felt it was Necessary to write a review. I tried to wash my Sofia myself and in turn I ended up making her fur matted. I found this place and took her in the staff two ladies were extremely nice professional and so attentive to Sofias needs. They gave me a good price and called me in a two hours to pick her up which is quick considering. When I picked my baby up she was free of all the matted fur and smelled like sunflowers. Her nails were trimmed and she even had a cute bandana on. Lovee this place you must go. I won't even consider another place for Sofia.