They're using the most up-to-date laser (Yag). The $$$ spent on hair removal is money well spent IMO. Noticeable improvement (less hair growth) after just one visit. Even better results with subsequent visits. No more annoying chin hair 8-/. I've had 3 appointments so far. No issues with punctuality. Very professional staff. Clean, spa-like facility. Sure, they try to sell extra services, just say NO.