I just rented an air conditioned 10 x 15 unit after researching my neighborhood for a few months. It is in a newly renovated building. I found the service to be exceptional and the unit to be inviting, clean & conveniently located. My previous unit was in an upscale No. Scottsdale location. I found this unit to be as impressive, with accomodating staff. I move in next week. I expect the experience to go smoothly. I am perplexed by the previous reviewer's experience but my situation is coming in, rather than departing. I will take note of his comments about fees although I usually leave a unit on it's due dates; this would be a non issue.