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  • I have been going to Peoria Eye Care for a couple of years. I love and trust the doctor. Trust is very important for me in an eye doctor since my family has multiple different eye problems. My issue is with the staff. During my most recent appointment was the final straw and I have since decided not to return. While pulling in the parking lot for my appointment my cell phone rang. I stopped and started digging in my purse to find it. It was Peoria Eye Care asking me if I needed to reschedule my appointment. I looked at my clock and it was 9:31am. One minute past the scheduled appointment time. Seriously? I told the girl I was pulling in the parking lot. After parking and walking into the office, I showed the receptionist my phone showing 9:32am and said, "I am 2 minutes late. I would have been here sooner, but I had to stop and dig my phone out of my purse." All I received was a curt "I guess not everyone's time is the same." from her then she asked for my paperwork - and made me sit and wait for 5 minutes while she walked in the back. No apology. The doctor visit went fine and I was given a new prescription. I started browsing the selection of frames at the store and after a bit of help from one of the other girls, I did find a nice set. The girl was explaining my insurance benefits and what I would be able to order when another woman (the one who did my initial exam - not the receptionist or the doctor) came over and asked if I was paying cash or credit. When I asked why it mattered, she told me that they were waiting to do an upgrade to their credit card machine and if I wanted to pay by credit I would have to hurry it up. REALLY? I'm the customer. I would have to hurry? After thinking about the treatment on the way in and then the rush to get me out of the place I told the girl helping me with my insurance that I was feeling very uncomfortable and unwelcome and that I just wanted to pay for my exam, get my prescription and leave. She got up to charge my card for the services, and must have told the receptionist what I said, because the receptionist came over and tried to apologize. The problem was she didn't really apologize. She tried justifying her actions by saying it was office policy. It was not sincere. I paid my bill and left. I will not be returning. I would hope that those women would learn a lesson in customer service by my actions, but I highly doubt it.
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