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  • Extremely average pizza at best, but average pizza usually would get two to three stars... Lorenzo's gets one star because their customer service is pathetic. I usually order from Tony's in Ballantyne, but we just moved to a house closer to Lorenzo's... so we gave them a shot. We had eaten there once a long time ago, and weren't very impressed. But again, due to proximity, we took another shot. My wife called in the order and when I picked it up, I forgot to tell the kid at the register that I had a Ballantyne Corporate card (20 percent off). He said he already ran my credit card and it couldn't be fixed. He said he'd asked the manager. Then this teenage girl who looked no older than 15 said she was the manager and that the computer couldn't change the charge. I happen to know this was complete bullsh*t because if people pay with credit cards and leave a tip, they re-run the new amount. Plus, credit sales can be canceled and re-run no matter what system you have. But, I guess the owner must be raking in enough cash to piss off the occasional customer while having ignorant prepubescent managers running the place. Save yourself the headache and get better pizza... go to Tony's or Libretto's.
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