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| - I loved this place the first few times we went, but the past 3 meals I've had there have been progressively worse and I'm super disappointed.
I mentioned in my previous review that the AC blows on the tables and cools your food faster than you can eat it. This has persisted, but now the issue is that my food is coming out already not hot, so it's ice cold within moments. I think they seem to be trying to get meals out really quickly, but it's coming at the expense of quality. The past two veggie burgers were so cold the cheese wasn't even melted on them. My daughter's grilled cheese the other night was so underdone, I could still peel the pieces of cheese out of it- not at all melted.
Temperature aside, there are other issues-- fries have gotten even saltier to where I can't eat them. One of my burgers was SO saturated in a massive quantity of mustard one night that it disintegrated the lower bun and I had to eat 75% of it with a fork and knife.
And what's up with staff turnover? They are CONSTANTLY training new people every time we go in there and something is wrong with our order every time because of it. The other day, I ordered a build-your-own, but instead of paying attention to the toppings I actually wanted, the cashier put in the pre-designed burger already on the menu that was closest to what I wanted--- and it wasn't what I ordered. I had to wait for a new burger to be made while the rest of my table went ahead with their meal, then I think to get it to me quickly to make up for the mess up, it wasn't heated all the way through. I wanted to just throw it in the trash and leave. Their excuse was that it was the guy's second day on the job. Ok, well, don't set someone loose solo on the register until he's trained properly.
AND the condition of the restaurant itself is declining. The past couple times we've been there, the bathroom was a mess with overflowing garbage can, no soap in the dispenser, and grime everywhere. The crevice between the back and the seat on the very long bench was full of pieces of food and dust. Yuck. And when we moved a couple of tables together for our group, there was a bunch of food debris and garbage that came out from under the table feet. Who knows how long that was there? Napkin dispensers and ketchup bottles on the table were empty. Nobody is paying attention here.
I think we'll take a break and go somewhere else for a while and maybe try Mooyah again at a later date to see if they sort any of this stuff out, but I'm tired of getting cold, wrong food and eating it in a messy place.
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