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| - While their food is ok, the service is AWFUL. I just returned from what should have been a quick lunch. Arriving before the lunch rush, my boyfriend and I ordered and found a table. I then proceeded to wait over 15 minutes for a SALAD and they completely forgot about my boyfriend's salad. After over 20 minutes, he went to the register for the To-Go items and they claimed they "just never saw" his order. Therefore, he received his salad about 25 minutes after ordering. Having a 12:30pm meeting looming, this unacceptable delay meant I had to eat quickly and leave him to eat his food alone as I had to get back to the office.
When my salad was brought to me, the server apologized and said that he forgot to bring a fork. He sort of mumbled that he'd bring one but seeing as how lunch breaks aren't endless, I went up to the cashier and asked for a plastic fork. He never came back with a fork so I guess I'm glad I didn't wait.
There is fairly limited seating here, especially for the lunch rush. Sitting near the front today, I noticed a young man sitting directly behind the cashiers at a dining table. He wasn't eating nor waiting for food. He just sat there and had conversations with the cashier that was in front of him. I observed several people stand right near him, scanning the restaurant for a place to sit, and he was completely oblivious to the fact that he should MOVE! Also, if the cashier had any sense of providing good customer service, she would ask him to move. Pretty sure tables in a restaurant are for paying customers. The cashiers should also not be engaged in conversation during the busiest time of the restaurant's day.
Overall, I am far from impressed with this place. Maybe it's ok to grab something to-go or stop in WELL after the lunch crowd. The manager of this restaurant needs to seriously revamp the way service is provided, especially during the lunch rush. Bottom line: If your restaurant is trying to cater to the lunch crowd, the employees need to understand and respect the fact that patrons, for the most part, have a limited time for lunch.
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