I visited this office based on positive yelp and google reviews. I was initially going to see Dr. Luber but changed to Dr. Rainwater as Luber was not taking new patients. After a 2 month wait to see the doctor I was excited to get in and address my issues. I arrived and the woman at the front desk was kind but immediately THEY had issues with verification of my insurance because THEIR computers weren't working and I was ultimately left hanging. Not my problem... There was no apologies for the inconvience that I was caused, just basically, "We cant verify so you need to reschedule". I was very upset about this as I had waited 2 MONTHS! I went to the checkout to reschedule and was then scolded by Marci J,the scheduler, that it was my fault that I was having to reschedule and continued to be argumentative with me the entire time I was with her. Needless to say I left the office abruptly as I obviously was not wanted as a new patient.
So why the 4 stars...? Well I still really wanted to get into the office to be seen and a complaint to the front end manager got me a lot of apologies and a next day appointment, instead of another 2 months as Marci had insisted was the next available appointment, no question about it. When I arrived to the office everyone was very apologetic for the was I was treated during my last visit. Dr. Rainwater (and her nurse) was SOOOOO NICE. She was attentive to my needs and helped me find resolutions for my problem. So I go to the checkout line and Marci is there again she sees me and quickly tells me to go to the next window for help. No hello...nothing. This review would have gone up from 1 star to a 5 star review if Marci J had a better and more professional attitude.