I have been to this coffee beam many times and my husband loves it. He always orders the same thing. Two shots over ice in large cup. Tonight I had some issues. First they did. It give me a large cup. Then they were too busy chatting with a regular for me to get their attention. Finally I got my large cup. Then they had no cream out so I asked for that and purrs it in. They the. Told me next time I would have to pay extra for it. Considering that they normally have the cream out on a side table and have no clue what people take I found this silly. My husband order this drink once a day.. Not always here .. And no one else asks him to pay extra. So I say fine I just will not be back because no one else charges and they stare at me saying nothing. As I walk out they are laughing. Never going back