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| - Just to preface that I specifically created an account just to voice my displeasure with the management. I don't like to give good/bad reviews as people should judge for themselves, however I think I will start from now on.
We had a coupon from the Entertainment book and chose this restaurant over a few others in an effort to try a new place which will become a regular. We walk in and the place had 4-6 people in the bar, around the same on the patio and in the main dining room there was not a diner in sight. This should have set off alarm bells however we have been to places near empty at first and get busy later, and regardless we judge on the food & service anyways. (We regularly come to Catz fish and chips next door however it is a different name now)
If you are not familiar, the Entertainment book is where the restaurant themselves have a coupon for 'xx' dollars off a purchase of any 2 lunch or dinner (almost 2 for 1 depending on what you order). This usually excludes apps and specials. In the case of this place, it was up to $25 with purchase of another dinner. We find this is an excellent way to try or 'test' new places while seeing how they handle their own coupon, etc and hopefully find new hangouts.
We usually order drinks (non-alcoholic) 2 dinners and some apps and maybe a dessert if there is room, so it is not as if we just go in ordering water and just dinner and run. Waitress confirmed it was anything on the menu excluding the apps which is understandable.
Service by waitress was quick and we were eating in no-time. We had 2 orders of ordered 16 wings, an onion ring basket. mozza sticks and some pop.
Onion rings were good, mozza was not worth it, however the wings were surprisingly large and meaty with good sauce coverage. We regularly visit Buffalo Wings and we actually found this a bit better. So we thought we may have found a good new regular place for wings.
The dining room remained empty throughout our dinner although a few people came into the bar area. Maybe this place gets busy later, however for a prime time Saturday night, this was puzzling and it should have been a warning. It felt like we had rented the whole dining area for the night, which was not half bad, being peaceful and quiet dinner.
So come time to pay, the waitress informs us that her manager notes that this coupon is not valid on wings and is intended to be for other items such as souvlaki, etc.
This is the Discount Description:
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Enjoy one complimentary LUNCH OR DINNER ENTREE when a second LUNCH OR DINNER ENTREE of equal or greater value is purchased - maximum discount $25.00
valid anytime
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We asked our waitress if she could check again to see if they could do anything and she returned and mentioned that their manager was nice enough to take both apps off the bill.
We have used Entertainment coupons everywhere for MANY years and this is the first place where we have encountered resistance to THEIR OWN COUPON.
Being a long day we just accepted and mumbled, grumbled and left, vowing to never ever come back due to the way we were treated even though the food was not bad.
A Saturday night... near empty.... poor waitress and collecting tips for the night.... 2 potential new repeat customers trying a new place and getting resistance in using their own coupon by the rules.
I realize we have a 'coupon' and we do not drink alcohol, however if you do not want to honour YOUR OWN COUPON properly, than maybe DO NOT OFFER A COUPON. (Also, do not think we are cheap, as we dropped hundreds on a meal a few weeks ago at a high end sushi joint ('Ja Bistro' downtown) and service/food was impeccable.). If you do not appreciate new customers and my new money, than I will thankfully after this visit, never give you another cent ever.
To top it off as we were driving away, we spotted a family of 4 peaking through the window and stopped and went next door to Tim Hortons, which is what we should have done in hindsight.
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