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  • Came here last night to celebrate a loved ones birthday, we had a party of 7 adults 1 child. The lobby was very packed with guests waiting to be seated so we knew it would be a bit of a wait but we ended up waiting to be seated for over an hour and a half. We saw families that arrived after us dine and leave even before we were seated. Food and service from waitress was good, once we were done with our meals we asked to speak to a manager. Matt came over to talk to us and as we expressed how upset we were over the waiting time he, instead of being apologetic, was very argumentative and defensive saying how that is "normal" for large parties. All we were hoping for was for a sincere apology since the hostess manager Brad failed to do so and to top it off didn't even seem to care that we were standing there waiting that whole time. As we were leaving three hours after arriving Brad walked past us and all he did was look at us and looked at his watch, that could of been his second opportunity to apologize for the wait time but he didn't. If you plan to come here with a large party please take your business elsewhere or be prepared to wait a long time without even being acknowledged that you're there. Will not be coming to this cheesecake factory again.
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