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| - On a Satuday morning, we woke up to find our beloved dog suddenly walking in a circle and foaming at the mouth and then it proceeded to seizures. Since our family vet was closed we took our dog to this facility. In order to even work on him, they demanded $1800 upfront to run blood tests, a urinanalysis and it observe him overnight. In order to give our dog some chance, we had to take out credit for him to be seen. Even with 3 seizure meds they could not control the seizures and had no diagnosis.
The next morning they wanted another $1000 to observe him until the end of the day and to run the same test. They did not want to use another seizure med due to possible complications, but had no other options to stop his seizures. After 7 seizures in 24 hours and no relief in sight, we were forced as a family to end his suffering. The vet's response to our heart-wrenching decision was to offer to send him home with the same unproven medication the vet recommended not using an hour before and send him for a brain scan "in a few days".
We had to put our sweet dog to sleep, given there was no relief for him and no answers. This was the only treatment we agreed to on the 2nd day but continued to be charged for treatments we did not agree to.
The focus appears to be on racking up more procedures and more charges in the face of continued suffering. We would have been relieved to at least know some answers but had to end his life without any for his sake. Even with the euthinasia, we were charged double what we were charged by our family vet 3 years prior when we lost another dog to cancer.
The only time condolences were expressed was printed on the bill; not when we asked about his ashes or came for the urn.The urn had printed on it his name and "date of cremation", not the date he left us. Who commemorates cremation dates? Nor any expressions of condolescences when I expressed my concerns about his care to management. They did agree to refund a small percentage based on treatment we did not authorize.
I spoke with our vet after the weekend who was certain based on her expeience, the dogs symptoms and behviors that our dog had a brain tumor and she had seen it before. If one exerienced vet, who we have known for 12 years, can recognize this, why the need for prolonged treatment and more tests? If we had any hint of a brain tumor, we would have saved him the suffering of his last day. At least our vet gave us some idea of what was wrong so we weren't left wondering what we could have done to save him,
Finally, there is a basic coldness at this clinic in the face of animal suffering. Ultimately, you have to do what is best for the animal since they cannot choose for themselves, even if that means letting go. The way payment is demanded is so exorbitant that it limits reasonable choices for care.
I have sought out othe recommendations for after-hours care from our vet as I will never return to this company. The anger over our beloved friend's so-called care only compounds our grief.
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