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| - I do not recommend this place, not because of the food, which in my experience, has been wonderful, but because of an unbelievably rude staff person who evidently was having a very bad day. I ordered a sandwich to go today and when I got home, discovered that it was nothing like described on the menu and called to inquire. The male who answered the phone was extremely rude, accusing me of being "Barb" who complained frequently in the past (I am not "Barb" but appararently I'm not the only customer who has had issues). He then stated that they did not "need my business," I should "never come back" and to "stay away."
I'm not sure who the person was that I was speaking with, but if I were the owner, I would terminate them immediately, or risk going out of business. I had hoped to use Bon Appetit to cater an event I have coming up but that is now, unfortunately, out of the question. I intend to advise my colleagues of my experience and discourage them from patronizing the restaurant or their catering business due to the extremely unprofessional conduct of a staff person.
A very disappointed (former) customer.
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