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  • Booked a room for a good rate via the Hotel Tonight iPhone app. The staff was friendly, however would not give my friend and I a room with two queen beds without charging us extra. I understood this, given that we came in through a budget iPhone app. That said, the person who initially worked on checking us in had promised us a two queen bed room and even made us wait until after our check in time for our room to be ready. It kind of felt like a little bit of a bait and switch when, after an extended wait to get our room, we arrived at a room with a single king. When we complained, they charged us for the upgrade even though the hotel was nearly empty the night we stayed there. That said, staff was friendly when we did the check in. I would have been ok with the upgrade fee if it had been up front and not after having had to come back to the room. Check-in came with two free drinks at the bar, which was really nice. The room we had was very nice, decorated in what seemed a tribute to the fast cocaine era 1980's. There was only one remote between the two TV's and only one remote between the two AC units (which were not central air, but rather window units installed in the walls that didn't work all that great). Given the price we paid, it was still reasonable. I would avoid this hotel in the summertime for this reason. The beds only had top sheet and no comforters on them, which was ok given the lack of effective AC but still unimpressive for a place that markets itself as a 'boutique hotel' I recognize that, overall, this review should warrant a 2 or 3 star review. The real problem was that I woke up with 10 or 15 bug bites all over my body the next morning. The bed seemed to have an infestation of BED BUGS that I hadn't noticed. On check out I informed the checkout clerk of the bed bug situation, but could not stay long enough to discuss it with a manager as I had to be somewhere on a schedule. Hopefully they resolve this issue for future guests. It was totally unacceptable and is the main reason why I will never there again.
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