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  • My family and I have come here on several occasions (usually big groups) and have thoroughly enjoyed our experiences, but it has been at least 5-6 years since I last dined here. The visit I am reviewing was for take-out. I used their order ahead system and was given a time of 6:11 for my order to be ready. Nearly 30 minutes after that time, my order was still not ready. I kept being assured that it was "almost ready" multiple times. People came and went... still no food for me. I was picking up food for a few friends, so I kept them waiting as well. When I finally mentioned how long I had been waiting, they comped my salad, but the food still did not appear. Some things I noticed during my extended time sitting in the lobby: The hostess was NEVER at her station. The young lady working the take-out counter continuously had to leave her post to assist customers coming in who needed to be seated. There were times when customers were left standing in the lobby waiting for more than five minutes before someone appeared to seat them. Other staff members (kitchen staff and wait staff coming off duty?) walked through the lobby but never addressed these customers (a simple, "Are you being helped?" or "Someone will be with you shortly," or even "Hello, welcome to Buca di Beppo," would have been nice. I also noticed wait staff sitting at the bar chatting and flirting. This was a Tuesday night and the restaurant wasn't busy, but still wait staff sitting at the bar? One girl was even reapplying makeup and fixing her hair. When my food finally came, the rigatoni looked like all the ingredients were just thrown in a pan. It was barely warm even when I first got it, and totally cold by the time I got to my friends just 10 minutes later. The salad (chopped antipasto) was very nice and tasty. The chocolate cake was HUGE and very chocolatey delicious. The garlic cheese bread was cold, not cheesy, and just plain old soggy. It appears this location has a serious management issue. The will continue to get customers because of the chain's reputation, but that will only last so long. Everyone's entitled to a bad night... they will get another chance from me, but just one more. I am generally a positive person and most of my reviews are 3 or 4, but this particular visit earns a 2... barely.
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