We've been celebrating my husband's birthday here for the last five years and this has been our worst visit! Our reservation was for 6:30 (Thursday) and our teppanyaki chef didn't arrive to our table until 7:15 (delayed even longer cause he didn't bring the chicken). He was average, nothing spectacular to his performance. Food was average. Our waiter was terrible! He only provided refills to our drinks one time. We waited 15 minutes for our ticket (had to ask for it) and never receieved any ice cream (by this time it was already 8:30)! My husband shared our concerns with the manager but it seemed to have fell on deaf ears. Unfortunately there's no team leadership and customer service skills in this establishment. I think Benihana needs to step up their game considering the amount of money we spend in their restaurant.