This place SUCKS! My wife have had month to month billing . Wanted to upgrade and were told we couldn't get I Phones as a affordable upgrade. The associate(an African American female) quoted us $998.00 price for the IPhone 4S with a $30.00 increase per month. After waiting almost a half hour that's what we were told? After we went home we went on Verizon website we bought the I phone 5 S (the ones at Sunset Verizon store said couldn't be bought for under $1100.00 ) with a $40.00 a month increase.............. FOR $165.00 WITH NO MONTHLY INCREASE! So i'm wondering we she TRYING TO RIP US OFF or DIDN'T WANT TO TRY AND HELP TWO LOYAL CUSTOMERS or SHE DIDN'T HAVE A CLUE ABOUT THE PRICES AND PLANS.I know possibly that going online that we could save a little money , but ALMOST $900.00 ? Then why have these stores even open for anything else but maintenance and tech support. Not saying not to shop there , but if you have a BRAIN in your head and want to save money(Who Wouldn't) go on the Verizon website and don't get ripped off. Or just avoid the female African American Representative LIKE THE PLAGUE cause she is horrible!!!!!!!!