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  • I've been holding off rating this place because it is relatively new and I am sure that some of their staff is overwhelmed; but I can't keep quiet any longer... I am a movie addict so I get to a lot of theaters, and during the past four years, I have fallen in-love with dining-theaters. There are two in Wisconsin that I've been to, and unfortunately they are night and day different. In the past month I have been to the Marcus Palace in Sun Prairie, WI, four times. If you are not familiar with these theaters, they take your meal order and serve you at your seat, just like a regular restaurant. During one visit my kids and I waited 40 minutes (40 MINUTES!!!!!!!) for lemonade and a couple sodas. Then we finally received our meal (which we ordered 15 minutes before the movie started, an hour and 15 minutes into the movie!?! The burger I ordered was over cooked and did not come as I ordered it. The server gave me some grief for asking that my meal be credited, but ultimately the manager obliged. A week later, we ordered an appetizer and asked that it come before our meal... Simple request... Right? No.. We got our dinner before the movie began, and then our appetizer came with 20 minutes left in the movie... Another credit... The third time, the wait staff took 45 minutes to wait on us after we summoned them... Then disappeared after delivering the meal. At the end of there movie, no bills came and half the theater or more left without paying. We stuck around and finally received ours but come on... This is the third time?!? Finally, yesterday we went again and I ordered the same thing I did the first time... Same result.... Late, over cooked, not as ordered, and the drinks came 15 minutes after the meal... What the heck Marcus Theaters!?! You guys have let your standards go out the window! The movie experience is great, with dream lounger seating and great sound! But #MarcusTheaters, your service sucks! #MarcusMemories
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