For anyone bitching about the service, take into consideration that they usually serve THOUSANDS of people people at any given time. I've been there when they're slammed and have never once seen a staff member been anything but informative, friendly and helpful. The place is a unique space to hang out in and the beer selection is out of this world. I've only had positive experiences here and will continue to go back. Now if you'll excuse me, I'm going to go eat another giant pretzel.