Sad to see a staff take down a restaurant that does have good food. The menu is a mix of comfort food that is perfect for the location catering to pens fans and pgh downtown happy hour patrons. Unfortunately, the staff is extremely unprofessional and you feel like you are there to get yelled at or get a poorly drawn tattoo.
Even the management seems like they have been plucked out of a bad 90's biker gang movie. From going there three different times with three different groups of people I can make the assessment from observation that the bartenders, waitstaff and manager are inarticulate, abrasive and reluctance to provide service.
The good reviews are most likely fake. Go to Easy Street in the oxford building for even better food and fabulous staff. If you are confined to close to that area pick Milano's for the pizza and subs, Red Ring or even Friday's.