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| - Update: I received a call from Chad, the president of the company, who was sincerely apologetic of the miss. He explained that this is their busy season, but then stated that there is no excuse for the delays in my follow up. In addition to a sincere apology, he issued a credit for the services I was displeased with, assured me that they will discuss and correct the issues that led to my frustrations, and even compensated me for the headache. He offered to send a crew out to fix the TV's, though I had already corrected them. All in all, I genuinely believe that this was an oversight that is not demonstrative of the experience that most have with this company. I'm therefore adjusting my star rating to reflect the end state of my dealings with Camelback moving. I will likely use them again the next time my family requires moving services due to the personal nature of the followup.
TL;DR ... Moving services are good, avoid add on services and don't expect Larry to do anything but give you lip service. Don't get the tv mounting service!!!
I'll start with the positives, and they are significant. The 2 moves I scheduled on consecutive weekends went very well, movers showed up on time, were professional, and took care in moving our belongings. All things you want from a moving company. The issues appear in the add on services. I was sold a floor protection package that included materials to lay out protective coverings on our floors and carpets. When the movers arrived, they started moving without laying down the coverings. When I asked, they said it really takes a lot of time, but they'd do it if I really wanted them to. They clearly didn't want the hassle. All said, this is trending towards a 3-4 star review, right? Enter the TV mounting service. I was also sold this on the phone. I was told that mounting hardware would be provided and there would be a $55/hr charge. I was good with all that, and stated that I had a mount, but they told me that it could not be used since had been mounted before. Ok, no big deal. The mounter guy shows up and immediately asks where all my mounts are. Clearly I didn't have any hardware since it was explained that all would be provided. He tells me that he'll go to Home Depot, but it'll cost me the hourly rate. Fine, I said...just please get it done. An hour later I get a call that they can't use their company account, so I need to drive down... In the middle of my move ... To pay for the hardware. I oblige and we make our way back to the house. It took him 4 hours to mount 4 TV's, all with pre run cable runs in the wall. TVs were all smudged, cables were hanging down, and 2 of the 4 were crooked. In addition, they took all the extra hardware that I literally just purchased. Larry, their customer service guy, called me after each move. Both times I tell him that I'm not too pleased with the add ons, the 2nd time he called, I asked him to look into it. Larry acted very concerned and told me he'd call back. That never happened. I called back twice and never received a call back. I never asked for refunded services or anything, though my expectation that dealing with a company of this caliber would yeild a degree of follow up. Extremely disappointing, and I would have rather just not have gotten a customer service call as opposed to some false concern and a failed commitment to follow up. For what this company charges, you'd be better going with someone else. There are plenty of reputable companies in the valley who won't put you through the ringer. Happy hunting...
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