i had bought a cake from my local store and it tasted spoiled, i've never had an issue before. i had called the store and spoke to Joanna and she said she can't help me with an exchange or refund. it's disappointing & embarrassing when you buy a cake for someone's birthday, then have to take everyone's plate back to make sure they do not get sick. she refused to let me speak to a supervisor or manager, then hung up on me. i called back to get her name, and at the end she asked "anything else so i can hang up" at that point i'm not going to deal with an attitude from an employee, so i hung up. she then continued to call me back to back, and said you never answered my question "anything else so i can hang up" seriously!? what kind of store goes out their way to be so rude?!
UPDATE:
her husband had texted me asking when a good time the store "owner" can contact me to assist me with my issue.
so i answer the call and guess who it is
Joanna.
she acted as if she had no idea on what happened. she asked me how can she help me.
she continued to be completely RUDE and hung up on me once again.
there's no reason why she needs to contact me anymore regarding the same situation
i have working in the food industry for over 5 years, and customer service almost 10 years this is not the way you handle situations.